Terms & Conditions

Please read the terms and conditions carefully before using our services.

Welcome to our website! Please take a moment to review our Terms and Conditions (“Agreement”). This agreement is designed to protect both you and our company, ensuring a smooth and positive experience for everyone using our label production services.

Production and Shipping

Turnaround Time: Standard production time is 5-7 business days from design approval. Expedited production may be available at an additional cost. Shipping times are estimated and not guaranteed. GRANDLABEL is not responsible for delays caused by carriers.

International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs fees and import taxes, which are the responsibility of the customer.

Lost or Damaged Shipments: If your order is lost or damaged during shipping, please contact us within 5 business days of the expected delivery date. We will work with the carrier to file a claim and, if approved, issue a replacement or refund.

Returns and Refunds

Eligible Circumstances: GRANDLABEL accepts returns for defective products or errors resulting from our production process. We do not accept returns for design errors made by the customer.

Refund Procedure: To request a refund, please contact customer service within 10 business days of receiving your order. Provide detailed information about the issue and include photographs if applicable. We reserve the right to request that defective items be returned to us before issuing a refund.

Intellectual Property

Ownership of Designs: You retain ownership of the core elements of your label design. However, GRANDLABEL reserves the right to use design templates, layouts, and other non-unique design elements for future customer projects.

Copyright Infringement: GRANDLABEL respects intellectual property rights. If you believe your copyright has been infringed, please submit a DMCA takedown notice including [details of the required information].

Additional Clauses

Force Majeure: GRANDLABEL shall not be liable for any delay or failure in performance due to events outside of our reasonable control, such as natural disasters, war, or government restrictions.

Severability: If any provision of these terms and conditions is deemed invalid, the remainder of the terms shall remain in full effect.