Find the answers you need in our comprehensive FAQ section.

Our quotations usually take around 48 hours, while artwork completion times vary from 48 to 72 hours. For standard products like Woven Labels, Printed Labels, Hang Tags, and Heat Transfers, you can expect a turnaround of 5 to 7 days. Specialized items such as Packaging, Rubber, Decorative Labels, and those involving unique techniques generally require 9 to 12 business days.

Absolutely! You can simply scan and email us the signed artwork and sample board for approval.

Yes, indeed. Our design department offers complimentary services to all our customers. You’ll have the chance to review and approve your label artwork before we proceed to production.

For woven labels, we can incorporate up to 8 colors. Printed labels can feature up to 4 colors on the front and 1 color on the reverse side. Heat Transfer labels can accommodate up to 4 colors, though some specialties may only allow for 1 color.

Yes, it’s essential. Our quotations, ink formula, and testing are all based on the fiber content of the fabrics provided.

We provides samples free of charge for our standard products. For certain specialty items, a small fee may be required, which will be credited to your payment if you place an order for the developed product within 3 months of receiving the sample.

Yes, there is. The cost will vary depending on factors such as material, design, elaboration, and dimensions. However, this fee will be waived if we receive an order for the developed product within 3 months.

Once your artwork/sample is approved, simply submit your production order using the approved sample code. Our sales representative will then provide you with a delivery estimate within 1-2 business days.

For Woven Labels, Printed Labels, Hang Tags, Heat Transfer Labels, Rubber Labels and Packaging the minimum order quantity is 1,000 units. For other specialties, please consult your sales representative. If your total order doesn’t meet the minimum amount of US$100, the minimum quantities won’t apply.

Prices provided in a quote are guaranteed for one month. Once the customer approves the price, it is locked in for a year. At the end of the year, prices are reviewed to determine if they can be maintained for an equal or greater period.

Yes, we conduct in-house tests. Our standard tests include Home Laundry Cycles and Industrial wash testing.

Yes, our standard products are certificated under the STANDARD 100 by OEKO-TEX®